Heating, hot water, plumbing, cooling or drainage
Facility closures due to system failures
Forgetting annual servicing or regular maintenance
Paying excessive, expensive repair bills
Disrupting the provision of care or treatments
Struggling to call an engineer out in an emergency
Poorly performing, inefficient & costly systems
Wasting unnecessary money on running costs
Slow responses, unreliability or poor customer service
Benefit from our 30 years of working within a wide variety of Healthcare facilities. Our engineers are all enhanced DBS checked.
Our reliable, responsive service helps keep your heating, hot water, plumbing and drainage working and compliant, minimising disruption
Benefit from a range of services all from one easy to work with partner. Bespoke scheduled, preventative maintenance to one off breakdown repairs. We can care for your boiler & heating system, hot water, air conditioning, ventilation, plumbing, drainage, water systems & more.
Our team is focussed on delivering great customer service at all times. An incredible team of engineers supported by a dedicated customer support team all working together to give each & every customer great service & support.
Satisfied healthcare facilities
Years of helping healthcare facilities in our region
Boilers serviced since our launch in 1995
Qualified engineers in our team
SMS have been proudly helping hospitals, doctors surgeries, care homes, dentists, vets and many other healthcare facilities for over 30 years. Our wide range of services include heating, cooling, ventilation, plumbing, drainage, water treatment and electrical works, making maintenance easy with one reliable partner to work with.
From full installations, annual servicing, breakdown call outs and repairs we have you covered. Most customers take advantage of our regular scheduled preventative maintenance plans for ultimate peace of mind that their systems are serviced, compliant, and maintained to minimise breakdowns.
Our team of highly skilled, experienced & qualified engineers are enhanced DBS checked, smart, polite & professional. We appreciate, in the event of a breakdown, that speed of response, reliability and minimising disruption are key requirements.
SMS provide reactive heating and plumbing breakdown repairs, bespoke scheduled maintenance plans and full installations or upgrades to keep your healthcare facility open, comfortable, energy efficient and compliant.
Installation, upgrades, servicing, scheduled maintenance, breakdown repairs and testing of
To help endure the heavy usage and demands on healthcare heating, cooling, plumbing & drainage systems, most facilities opt for the reassurance of a service maintenance plan which is tailored, fully bespoke, to their needs, facility and equipment onsite.
We can attend on bi-weekly, monthly or any schedule you require for planned maintenance visits. For additional peace of mind, we also offer 24×7, 365 days of the year, cover in the event of unplanned disruptive breakdowns.
This planned preventative maintenance, can help extend the life span of equipment and ensures compliance. This is not just a quick test of a boiler or system, this is full strip down servicing of equipment – ensuring that systems are in their optimum health, safety and condition with the aim of preventing faults and breakdowns.
When it comes to heating and hot water, our team at SMS understand the specific requirements and considerations for healthcare facilities in the UK. From safeguarding, installation and performance standards through to efficiency and costs. It’s why you need reliable and efficient heating and hot water across your facility.
Breakdowns have serious consequences, so having the peace of mind that your systems are well maintained, efficient and compliant along with a reliable, responsive company by your side in the event of any issue or breakdown can be critical to remaining operational and minimising any closures.
Legionella and bacteria risk assessments and testing are critical to keep patients, residents, staff and visitors safe and healthy but also a vital legal requirement for all healthcare facilities. Our Legionella and bacteria testing and risk assessments ensure your establishment’s water is healthy, safe, legal and compliant.
SMS engineers are qualified to carry out both legionella testing and risk assessments as well as providing solutions in the event a test shows positive for any sign of legionella or any other bacteria presence.
Annual reminders, easy, clear paperwork and certification make keeping on top of your water health easy and free of stress each and every year.
In addition, we can also provide full plumbing installation, servicing and repairs, water tank cleaning, drainage checks and repairs, all in order to keep your water services working properly throughout your facility.
SMS provide a comprehensive range of air conditioning and ventilation services that help keep your facility or specific areas within your facility at optimum, comfortable, regulatory temperatures and health standards.
In addition to Air conditioning & ventilation installation, servicing, maintenance, breakdown repairs and testing, we provide:
SMS can help with all of your healthcare facility’s plumbing & drainage from new installations to fixing leaks and blocked drains.
We understand the vast compliance and regulations healthcare facilities have to adhere to. Our expert team of engineers can help proactively scheduling required maintenance, testing and reporting to maintain your compliance with full documentation and certification.
We take working within the Healthcare Sector very seriously and maintain workmanship to the very highest quality, adhering to all required standards as listed below
Health Technical Memorandum 04-01 ("Safe water in healthcare premises") is official guidance from the UK’s Department of Health and Social Care detailing legal requirements, design, installation, commissioning, maintenance, and operational management of hot and cold water systems in healthcare settings—including strategies for controlling pathogens such as Legionella and Pseudomonas aeruginosa (Parts A, B, and C). For more information please visit this page on the NHS England website
Health Building Note 00-10 Part C: “Sanitary assemblies” provides the performance requirements for sanitaryware and pre-plumbed panel assemblies used in healthcare facilities—covering elements like basins, sinks, disposal units, and hygienic panel systems. It supersedes the earlier Health Technical Memorandum HTM 64 and sets essential quality and safety standards for these building components. For further information please see this pdf.
BS EN 806 is the European standard specifying detailed requirements and recommendations for the design, installation, testing, operation, and maintenance of potable water installations within buildings (and in some cases immediately outside them). For more information please visit
BS 8558:2015 is the British complementary guidance to the BS EN 806 series, offering best practices for design, installation, testing, operation, and maintenance of hot and cold domestic water services (including underground pipework within a building’s curtilage). For more information please visit
“Legionella Control (ACoP L8 / HSG274)” refers to the UK Health and Safety Executive’s statutory Approved Code of Practice L8, which sets out legal requirements and practical guidance for managing the risk of Legionella bacteria in water systems, supported by the technical HSG274 guidance series (Parts 1–3) that provide detailed advice for different system types.
Health Technical Memorandum 03-01 (“Specialised Ventilation for Healthcare Premises”) is NHS England’s authoritative guidance—published in June 2021—that sets out legal requirements, detailed best practices for the design, specification, installation, validation (Part A) and the operational management, maintenance, and performance verification (Part B) of ventilation systems in acute healthcare environments, ensuring patient safety and infection control. You can view the official document and its breakdown into Parts A and B on the NHS England website via this link: NHS England
Health Technical Memorandum 01-05 (“Decontamination in primary care dental practices”) is NHS England’s guidance designed to progressively raise the quality of decontamination of reusable dental instruments—covering critical aspects such as equipment layout, cleaning, sterilisation, storage, staff roles, and record-keeping—to ensure patient safety and compliance with infection control standards. You can access the full document here. View Document
Health Building Note 00-10 Part B (“Walls and ceilings”) outlines the policy and performance requirements for walls, partitions, and ceilings used in healthcare facilities—establishing essential standards of quality and safety while superseding Health Technical Memoranda 56 and 60, and guiding commissioning organisations in their design contracts. You can access the full official document here: View Document
Health Building Note 04‑01: Adult In‑patient Facilities provides best practice guidance on the planning and design of inpatient accommodation for adults in healthcare settings, covering areas such as bedrooms, bathrooms, patient support areas, storage, utility spaces, and staff and administration zones.It also includes Supplement 1, which offers guidance on special ventilated isolation facilities for patients in acute settings. You can access the full document here: View Document
Health Technical Memorandum 03‑01 Part B ("Operational Management and Performance Verification") provides comprehensive guidance on the management, operation, maintenance, and routine testing of healthcare ventilation systems, irrespective of their age, to ensure compliance with legal requirements and optimal performance in clinical settings. You can access the full document here: View Document
(Planned Preventative Maintenance)
(Unplanned Occurrences)
(From Design To Implementation)
Providing services & solutions across the Home Counties & the south of England.
From the start of your project, right through to the aftercare…
You’re in safe hands.
