SMS have been providing reactive Commercial HVAC Breakdown Call Out & Repair services to schools and businesses for over 30 years.
We provide a range of services for commercial customers across a wide range of industry sectors including heating, cooling, ventilation, drainage & more to get their systems back up & running as fast as possible to minimise disruption.
We have a large team of experienced, qualified & enhanced DBS checked engineers who ensure our responsive service which is key to being able to give you a fast response & solution to your issue.
Experiencing A Breakdown or System Failure?
Below are just some of the coomon brekadown call outs our engineers attend:
If it’s affecting your building, staff or operations, we can help.
We make the process fast & hassle free in order to get your systems back up and running with minimal delay or inconvenience. No jargon. No guesswork. Just clear, professional support.
A real emergency – tell us. Some issues are genuinely an emergency, with risk of closure, evacuation or even danger to life. From heating systems in a care home, air conditioning in a school, ventilation issues on a production line, water leaks in a hotel through to drainage issues in a block of commercial offices, our team will help prioritise live emergency situations to help resolve the issue fast.
Our experienced engineers have vast experience working across a variety of building types. From a rapid fault diagnosis our engineer will ensure a fast resolution to minimise stress and disruption.
We have great relationships direct with manufacturers & stockists who strive to provide us stock without delay meaning we can often diagnose, explain & resolve in the same day.
Our service is focussed on our customers, helping them with minimum disruption, maximum value and total satisfaction.
Here are answers to some of the most common questions we’re asked about commercial HVAC breakdown call outs and emergency situations.
No. We provide business-hours breakdown call-outs for commercial customers without a maintenance contract. Maintenance contracts are only required for priority response, out-of-hours or 24/7 cover.
Our non-contract breakdown service operates during standard business hours Mon-Friday 8am-5pm. Out-of-hours, weekend and 24/7 emergency cover is reserved for customers with a maintenance contract in place.
We attend breakdowns across commercial HVAC, plumbing and drainage systems, including heating failures, air conditioning issues, leaks, blockages, and system faults.
Where possible, yes. Our engineers aim to diagnose and repair faults during the initial visit. If specialist parts or further works are required, we’ll clearly explain the issue and the next steps.
Breakdown call-outs for non-contract customers are charged at standard non-contract rates, which includes a call out fee and then a cost per hour on site (charged in 30 minute periods) plus parts & costs. We’ll always explain costs clearly before proceeding with remedial work.
