Dear Customer,
We have been informed by Ideal Heating that they have identified an issue whereby a small proportion of their boilers could overheat or fail (approximately 1 in 10,000).
If we have installed an Ideal boiler for you manufactured between August 2022 and 7th January 2024, please visit the Ideal website for further guidance and to understand any required actions: www.idealsupport.co.uk
