I would like to take the time to thank your organisation for the excellent manner in which you conduct business.

We contacted SMS after being advised that you were an approved Ideal Boiler installer. From the time your Engineer visited our home to review and price the project, up to the time of installation and commissioning there was never a time we had to question why or how any works were being carried out as everything was explained to us by your Engineer. It was clear that your Engineer was a hands-on person who was very knowledgeable and we immediately was impressed with his manner and approach to us as customers.

We could not believe how the installation team carried out their work keeping the work area clean and tidy. Even though our utility room was recently renovated our old boiler was removed and the new boiler installed without incident or damage to any cupboards or flooring.

I would not hesitate in recommending SMS to anyone or organization wishing to have a new boiler installed.

Once again, thank you SMS and your competent team.

Terry,

Brian seems to have done an excellent job. Boiler now working.

I am VERY grateful & VERY impressed. What really excellent service you have provided.

Please note to contact me next March to arrange to service the boiler in April.

With many thanks.

Further to the recent service works carried out at St Marys Convent, I would like to formally say thank you for the excellent level of service provided to us by Stuart Rumble.

I find Stuart very thorough, yet measured and sensible. He has high standards, which I appreciate. He is also very personable, which goes a long way with those our tenants who are at home, and a good ambassador for SMS.

Kind regards.

I would like to say a big thank you, to yourself and the SMS maintenance team, on behalf of flat 32, 37, 39, 27, 12 and 15 for sorting out their heating, the flats are lovely and warm, and the tenants are over joyed, that finally the heating is working. Robert, thank you for taking the time visit and liaising with each tenant, that made such a difference, as the tenants felt they were being listened too, you showed compassion and understanding to each of them and their circumstances. Terry (SMS) thank you, to you and your team, Brian have finally creaked it and solved the issues. Brian did a fantastic job, he was very polite and explained clearly what the fault was and reassured the tenants that it would be fixed. Terry if you have satisfaction survey, please don’t hesitate to sending it over and we’ll see that it’s completed. Once again thank you.

Good Morning Terry. I would just like to thank you and your guys for your hard work yesterday to install the new heater. And would like to compliment the professionalism of your installation guys. And to inform you the heater was a great improvement to the temperature this morning.

Thank you & Kind Regards